The Quality of Working Life in Croatia in the 2020s: Introducing the SUPERB Model of Job Quality

Abstract

This study examines the quality of working life (QWL) in Croatia
using two nationally representative samples of workers and
introduces the SUPERB model of job quality. This heuristic
framework integrates key work motivation theories, identifying
six core job quality dimensions: Safety, Upgrading, Purpose,
Empowerment, Relationships, and Balance. The findings from
two studies conducted in 2023 and 2024 indicate generally
moderate levels of job quality, with highlighting significant gaps
in empowerment and career growth opportunities in Croatian
workplaces. Importantly, job quality, as measured by the
SUPERB model, predicted job satisfaction, work engagement,
turnover intentions, and well-being, even after controlling for
biographic variables further emphasising the importance of job
quality. The results underscore the need for workplace
interventions that enhance autonomy and skill development. By
improving job quality, Croatia may better retain its workforce,
reduce turnover intentions, and enhance overall well-being,
contributing to long-term labour market outcomes and social
stability.